today is one of the hotest days this year it is due to get to 105 degrees. my ac had died yesterday i contacted american home shield late last night and they contacted old town plumbing heating and air conditioning repair. there repair person arrived at approximately 1130 and got right to work, he was polite and clean. how ever upon examination of my outdoor compression unit he discovered that the unit had not been cleaned in sometime and informed that on top of the 60 dollar service charge there would be an 85 dollar charge for cleaning the machine. i contacted AHS to ask if i would be covered for this and was assured that it would be covered and that they would pay the fee. i informed the repair person of this and he tried to talk me out of having him call in for authorization, trying to convince me that i would be denied and if i was denied the entire cost would have to payed out of pocket by me. i insisted he call in for authorization and was approved. in the end only paying the 60 dollar service charge.
if you use this service and have a warranty be VERY sure that you know what is covered and what is not! assuming that the repair person isnt trying to rip you off could cost you.
Best in town!
Absolutely Horrible!! I would give 0 stars if I could. Incredibly rude and unprofessional in my personal opinion. Please stay away for your own good!!
Old Town Plumbing Heating is a US Plumber based in Bel Aire, Kansas. Old Town Plumbing Heating is located at 4463 Auburn St, Bel Aire, KS 67220, USA.
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